IT Governance and ITIL
This framework is now relatively mature, having been developed originally during the 1980's by the United Kingdom government, initially for their own use. In recent years it has been adopted widely, and internationally, and is arguably the most widely used IT management framework. It is not without its critics however.
Still owned by the UK Government (a department called the OGC) ITIL is still evolving, and 'refreshes' are produced every few years.
What is ITIL?
ITIL covers the organizational structure and skill requirements for an IT organisation/area by presenting a comprehensive set of management procedures. These are intended to be supplier independent and apply to all aspects of IT infrastructure
The IT Insrastructure Library (it's full name) is fundamentally a collection of eight books, the contents of which are referred to as 'sets'. These 'sets' are sub-divided into what are termed 'disciplines', each of which defines a specific subject.
The current ITIL sets are:
Of these eight, the most widely used are the first two: Service Delivery and Service Support
- Service Delivery
- Service Support
- Planning to Implement Service Management
- ICT Infrastructure Management
- Software Asset Management
- The Business Perspective
- Security Management
- Application Management
Ownership by a government department brings with it both positives and negatives. The positives include both stability and depth of support. The negatives include issues such as external perception, slowness to react to external developments, and sometimes controversial interactions with selected third party bodies.
ITIL does now have a large international following, and is certainly in the frame for the long term. However, it's continued growth may depend upon the actions of the current owners.
Identified Source References for this Article:
ITIL & ISO 20000 User Group