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IT Governance, ISO 20000   
ISO 20000IT Governance: From ITIL to ISO20000
zeroing in on ISO 20000
IT Governance: From ISO 17799 thru ITIL

Balanced Scorecard Balanced Scorecard
ISO 17799 ISO 17799
Prince2 Prince2
Six Sigma Six Sigma

IT Governance and ISO 20000

ISO 20000 History

This framework, which focuses upon information technology service management, was originally a BS standard. BS15000 was the world’s first standard for IT service management, and was initially published in 2000.

In 2002 a second part was added to the standard set, BS15000-2. A formal certification scheme was also introduced.

In December 2005, ISO 20000 itself was published, based almost entirely on the above predecessors.

What is ISO 20000?

Like BS15000, ISO 20000 comprises two documents: ISO 20000-1 and ISO 20000-2. As with many other standards, these define a specification (certifiable) and a code of practice.

The documents focus largely on the following processes:

  • Service delivery
  • Relationship
  • Release
  • Resolution
  • Control
With the specification following the tried and tested PDCA approach.

Importantly, ISO 20000 is intended to sit at the top of the IT Service Management framework, with methods such as ITIL, Cobit and Six Sigma aligning with it, but operating at a lower subservient level. These latter frameworks tend to offer certification and qualifications at a personal level.

ISO 20000's Future

This is a relatively new standard, but it is widely expected to have a hugely significant role in the future of IT governance.

The fact that it supports lower level, longer established, methods is a major factor. Equally, however, the role of organizational certification cannot be over-estimated. The existance of such an internationally recognized scheme will inevitably act as a driver, as organizations seek to differentiate themselves in the market.

ISO 20000's future is almost guaranteed, and will be long term.

Identified Source References for this Article:
ISO 20000 & BS15000
ISO 20000 Online Store